According to a report by the Corporate Leadership Council, organizations that use 360-degree feedback for their leaders are more likely to have a culture of accountability and performance, leading to higher levels of business success. (Source: Corporate Leadership Council, “The benefits of 360-degree feedback”)
Franchise owners take their leadership to the next level with regular 360 Feedback checks. That reminds me of a client success story:
Ben owns a successful franchise in the health industry, and we’ve been working together on his leadership challenges and his Franchise Owner’s Dashboard. During one meeting a while ago, it was apparent that Ben was unusually distracted. So, I asked him what was consuming his attention, and he promptly replied, “I’m questioning my leadership abilities after an incident with a new employee last week.”
Ben explained what led to his doubts and frustration, and we talked about the value of 360-feedback. Then, his facial expression changed, and he asked how the 360-feedback process worked.
We agreed to the scope, and Ben emailed those involved.
Once I interviewed Ben’s staff, colleagues, and customers, Ben and I discussed the trends, and a light switch turned on: The new client onboarding process needs to include a staff strategy plan for each client. Having input in the plan allows Ben to have confidence that his staff is on the same page and he doesn’t have to “micro-manage” his team once the procedure is established.
We reviewed the new process months later and interviewed Ben’s team:
“I appreciate Ben’s commitment to hearing my input. The onboarding process can be complicated and involve multiple staff members. Creating a strategic plan for each client prepares us to handle any curve-balls during the process and Ben isn’t constantly checking on me,” one staff member responded.
Ben is relieved to know his staff can do their job correctly, and he doesn’t have to manage each step along the way. In addition, as a by-product of the 360, Ben’s staff members are empowered to share their ideas about each new client.
Franchise owners take their leadership to a new level with regular 360 checks, and incorporating the feedback into your dashboard helps you create trust and engagement with your staff, clients, and peers.
