M&K Frey Plumbing was a plumbing company in business from 1960 to 1985. They focused on chasing contracts and emergency calls without considering systems outside of plumbing skills. After the passing of Grandpa Frey in 1985, the plumbing inventory was liquidated.
In contrast, Ryan Carpenter started Plumbing and Heating Paramedics, a business focused on providing top-notch professionalism in clients’ homes. He taught his crews the “how-tos” of plumbing and created systems in his business for a superior in-home experience for his customers.
The result was a successful and sellable business he sold to a franchising giant in 2021.
Franchise owners create systems beyond the operations manual to ensure the success of their business. As a result, they are valuable components of a company and can define its value when sold.
6 reasons why successful franchisees create systems include:
- Creating repeatability for products or services
2. Keeping the team focused and aligned with the business vision
3. Making the business sellable
4. Defining personnel skills necessary for success
5. Allowing for scalability
6. Ensuring due diligence and following the franchisor’s operations manual.
Examples of systems include “How-to” descriptions, video documentation, checklists, and documented procedures. Each aspect of a business, such as administrative activities and marketing, can have its system. The key to success as a franchise owner is to create efficient systems for every aspect of the business.
The Terrace Park Fire Department is a real-life example of a successful system, with a process in place to ensure all equipment is cleaned, inspected, and returned to its proper place on the engine after each emergency call to have Engine 94 ready for the next emergency within an hour of returning to the station.
Take control of your franchise success with the Franchise Owner’s Dashboard! This proven tool will help you identify the systems needed for success and give you a competitive advantage. With its user-friendly interface and actionable insights, the Franchise Owner’s Dashboard is the key to unlocking the full potential of your franchise. So, start your journey to franchise success today.
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